FAQ
Frequently Asked Questions
When can I expect my product?
All orders are shipped via 'Standard Shipment' with Ship rocket within 2 business days of order confirmation. Delivery typically takes 3 to 5 business days but may take longer for out of zonal shipments.
The majority of orders will include a tracking number which will be sent to you upon confirming dispatch.
Which countries do you ship to?
Currently, we ship to:
- All India
- Uae (Dubai) Soon
We are actively working on distributing our revolutionary products to new markets. Stay tuned for further announcements in 2021.
My tracking code doesn’t work?
Sometimes it takes a 24-48 hrs for the carrier to activate the code. If problems persist, contact us at connect@tidyi.in and we’ll chase them up for you.
Why do Bottle orders include a shipping fee?
Orders containing accessories will incur a flat-rate fee of INR65/100/150 unless No Shipping cost Offered to ship India-wide. This is to cover the additional cost of shipping
accessories, which is more expensive compared to our refill packs.
That is because refill packs are economically designed to ship via Indian Post Letter Postal service. however accessories are bulkier and have to be shipped with Shiprocket, which is a more expensive service.Without a minimum spend of INR215, we would be unable to offer accessory only purchases. We appreciate your understanding.
For all tablet only orders, our FREE shipping guarantee in India for all products.
What is in your products?
All of ingredients are safe. No ingredient used is banned or otherwise unsafe.
Are your foaming hand soaps safe for COVID19 or other viruses?
Yes, Tidyi Hand Soaps are safe to use as part of your routine hand hygiene during the COVID19 pandemic.
Our hand soap contain surfactants which actively lift and remove viruses and bacteria from your hands during a routine wash. Furthermore, the World Health Organization does not distinguish antibacterial from regular hand wash with the latest guidance issued on managing the COVID19 pandemic.
Whilst we consider our hand soap to be a safe addition to your home during the COVID19 pandemic (or otherwise), nothing replaces routine hand hygiene. Ensure to wash your hands regularly, and carry an alcohol-based hand sanitizer on you if you need to wash your hands on-the-go outside home.
If you are located in India, you can purchase our foaming hand soap from the following links.
Can I buy foaming hand soap tablets without the dispenser?
If you already have a foaming hand soap dispenser, we encourage you to re-use it. Just make sure it is in-fact a foaming dispenser as a regular soap dispenser will not work.
How long does it take for the tablet to dissolve?
Water temperature is the key factor influencing dissolve time.
- Recommended: If using hot tap water (40°C - 60°C), it should take 10-20 minutes to dissolve.
- If using cold tap water (20°-30°C), it may take 40 minutes to fully dissolve.
To accelerate dissolving, you may wish to stir the tablet with a spoon.
Please do not use boiling water or shake the dispenser as the tablet is dissolving, as this may build up pressure in the bottle resulting in a spill.
Where are your products manufactured?
Our products are ethically manufactured in India and China, using ingredients sourced all over the world. Our packaging is presently manufactured in India.
We are planning to start our manufacturing in India by 2023-24 and are fully committed to supporting the local manufacturing economy. Read more via the link above.
Where can I find the Safety Data Sheets for your products?
The material safety data sheets (MSDS or SDS for short) for each of our products will be shared by us. Please be free to reach us on connect@tidyi.in for it.
Are your products antibacterial?
Yes, our hand soap is antibacterial
Are your products hypoallergenic?
Our hand soaps have tested to be generally safe for people with sensitive-skin including eczema, in particular our fragrance-free hand soap.
In rare instances where skin irritation occurs, we advise you stop using the product. If you are known to have severe reactions to hand wash, we recommend excising caution when trying new soaps including ours.
Are your products vegan?
Yes. We use no ingredients sourced or derived from animals.
Are your products pet safe and do they contain VOCs (volatile organic compounds)?
Yes. Our products do not contain volatile organic compounds (VOCs) and generally regarded as very safe for use around pets and animals.
Where are your products developed?
Our products are designed and developed in India with help from our talented team of staff and advisors.
Why is my soap not foaming or dispensing properly?
Our Tidyi Hand Soaps, like other foaming soaps, must be used with a foaming dispenser.
A foaming dispenser is different to a regular or traditional handwash dispenser. In addition to the pump, a foaming dispenser includes an air chamber to pressurize and mix air into the solution to create the foam we all know and love.
The easiest way to know if you have a foam pump is to test it with a diluted solution of water and regular soap or detergent. If it foams, it’s a foam pump!
Are the products septic safe?
Yes! The soaps are water-based, biodegradable (including the surfactants), non-antibacterial and ph-balanced. Our tablets do include a minor concentration of polyethylene glycol (also used in soft drinks, marinades, spices, cake mixes etc) which can cause issues with septic systems at high concentrations, however, the PEG concentration of our soaps is <0.008%, which is considered generally fine for most systems.
Do your products contain palm oil?
Palm oil is a complex environmental issue and we've made a point to provide as much detail on this as possible. In short, we can't guarantee our products are palm-oil free however we do insist on responsible sourcing.
We once proudly promoted our products as palm-oil free, however following lengthy discussions with our raw materials suppliers, we realised it was impractical and potentially unsustainable to truly provide assurance over the long term.
All of our ingredients can be derived from other non-palm sources such as coconuts, however availability of these alternatives has been impacted by COVID-19. If we cannot source our palm-free ingredient, our partners may source alternatives from other plants, sometimes palm. If this is the case, we will request RSPO Certified palm products that are sourced from responsible farms and plantations.
We believe there is a space for RSPO certified palm oil.
Palm oil has the highest yield (litres per acre) so switching to other oils (like Olive Oil or Coconut) may cause more deforestation as those other plants will require more room to produce to same amount of oil as palm. For example, olive oil requires 5x the land and coconut oil requires 3x.
Oil yield is especially important given palm oil is found in roughly 50% of all packaged products on supermarket shelves including shampoos, baking oil, chocolate, cosmetics, chips, cookies, margarine and soaps. If palm oil is boycotted, global demand for an oil is not going to go down, companies will need an alternative oil source, and this will result in more forest loss to plant these crops.
We believe RSPO Certified palm is a genuinely sustainable choice versus many alternatives, however our suppliers are still instructed to source coconut-derived alternatives when practical as it is generally a preferred choice from customers.
Do your products contain any known allergens?
Coconut: Our products contain coconut derivatives and therefore considered non-COC. Our hand soaps include the ingredient Sodium C14-16 Olefin Sulfonate (a surfactant that cleanses skin) which is derived from coconuts.
Will you release more products?
Yes! Our product team is working hard to release a suite of new products later in 2022. We're on a mission to eliminate plastic waste throughout your home, from household cleaning to personal care.
How It Works
How do the tablets work?
Our tablets are designed to dissolve in regular tap water to form an effective, safe, long lasting solution. We have taken the best ingredients from a premium foaming hand soap, and concentrated them to exclude the water.
What does this mean for you? It's simply really, just remember these 3 steps:
- Fill 250ml of warm tap water into your foaming dispenser. Do not use boiling water!
- Drop in the Tidyi Tab and let it dissolve. The magic show usually takes 15 minutes. Tip: If the water is too hot, it may be best to wait for the tablet to dissolve before screwing on the pump to avoid pressure build up and split foam.
- Use a moisturizing foaming lather! Pump twice onto wet hands for a thorough hand wash
P.S. Tidyi Tabs work with all foaming hand soap dispensers. You can use our beautiful bespoke bottles or Buy Your Own Bottle.
Is my tap water suitable for tablets?
If you use bore water or do not trust your tap water, we recommend using your regular drinking water or boiling the tap water for 2 minutes, letting it cool slightly and then dissolving your tablet.
Do I have to use hot water?
Not at all. Using cold water means the Tidyi Tab might take more than 15 minutes to dissolve. Good things come to those who wait.
How long does a foaming hand soap tablet last?
1 tablet lasts the average household 6 weeks with frequent use.
Each tablet creates 250ml of foaming hand soap and lasts as long as a traditional premixed foaming soap.
Can I use my own foaming hand soap bottle?
Absolutely! Our soaps work with any dispenser that has a foaming pump. Unfortunately, a regular soap dispenser will not work.
Do I need to shake the bottle for the tablet to dissolve?
Yes but Tidyi Tab will dissolve on its own terms - no need to shake! If you want to accelerate the dissolve time, you may Shake a little.
Is foaming hand soap better than liquid or bar soap?
Read a summary below.
Firstly, most people prefer foaming or liquid soap over bar soap, especially in shared environments such as the kitchen or a shared bathroom.
Foam soaps are more eco-friendly. Industry studies found people using foam soap consumed 16% less water than liquid soap.
Furthermore, a bottle of Tidyi Foaming hand wash lasts approximately 450 pumps (using a Tidyi bottle) compared to normal liquid soap with 125 pumps.
Foaming soaps typically biodegrade faster than traditional soaps, partly due to the forced air that causes natural lathering. As a result, less soap ends up down the drain which is better for our environment.
While there doesn’t appear to be any advantage for soap foam over liquid soap when compared in a laboratory environment, there appears to be a social and psychological component to the benefits of foam.
What is the difference between a foaming pump dispenser and regular pump dispenser?
Pumps that dispense foam work by mixing air with the soap creating foam. The neck size of the foam pump is much larger than a regular pump to allow room for the air chamber. The easiest way to know if you have a foam pump is to test it with a diluted solution of water and regular soap or detergent. If it foams, it’s a foam pump!
Why is your soap better than bar soap?
Whilst both options are zero-waste and we love bar soap, we developed our soap tablets because many people prefer soap from a dispenser or prefer the feel of foaming soap, compared to bar soap. This is especially true for shared environments, such as a kitchen or shared bathroom where people are typically less comfortable using bar soap.
Where is your company located?
Our HQ and warehouse is based in the suburb of Malad in Mumbai, Maharashtra.
Tidyi is 100% Indian owned.